Frequently Asked Questions

For direct message or interaction with MyKiddy do visit our contact us page.

To make a booking direct through MyKiddy’s website the parents do not need to register. We just have 4 simple steps to complete our online booking form.

MyKiddy establishment focuses on different variants of babysitting and childcare services. These services include but not limited to providing permanent, temporal, spontaneous, auxiliary, and receptive nannies to parents residing in the London environ. For more information about babysitting niche or nanny placement services, please check here.

Affirmatively, yes. Your privacy is much cherished and seriously protected. Ranging from a secured website to the encryption of data, we undertake every bold step to ensuring your details are safe, and we shall never peer it with any third party for marketing or other pertinent purposes. You are advised implored to read our Privacy Policy.

Background checks – every sitter has a verified working with children check, a
a government-issued background check which includes national criminal record checks (CRB/DBS).
Experience – all of our babysitters have at least 2 years of professional childcare
experience, reference checked and persona and face-to-face Interviewing.
Pediatric First Aid – every sitter has First Aid qualifications to meet national childcare standards, so rest assured that they’ll know what to do in an emergency.

Yes, they do. Babysitters arrange for their cost of transportation with no recourse to you. At times, there may be the need for compensation for their transportation, and in such cases, you will be duly informed before the confirmation of your booking. If a booking extends past midnight we kindly ask that the parent pays for a taxi home for the babysitter.

We remain committed to ensuring that babysitter shows up timely. In case babysitters fail to show up on time owing to one reason or the other, please do contact your babysitter first or do not hesitate to notify us (the agency) quickly. We promise to address it and make the necessary adjustments.

This is exclusive to bookings in progress. If you are running out of an agreed time, kindly inform the babysitter as early as possible with the aim of slogging out the issue. Babysitter fees are calculated that parents must pay a pro-rata basis per 15-minute increment. For example – if you pay £20 per hour to your babysitter, for the time of 15 minutes you will have to pay an additional 3.50 GBP after the agreed time of your booking. Please note that you will be charged the final charge after the service is completed.

For the sake of clarity and public importance, it should be reaffirmed that our babysitters have childcare experience and mature ways of handling emergency situations. In a similar vein, they have your contact details and will duly inform you when in case of an emergency

Not at all. It may be impossible to book a babysitter by requesting directly. It would be a violation of our Terms and Conditions. A babysitter can only be booked through MyKiddy’s online booking form, by email, or by phone.

Parents have the opportunity of meeting the sitter beforehand. It is in this light that they have been given the privilege to call or chat with the sitter in advance of booking. Against the backdrop that sitters incur real costs, for instance, travel expenses, we don’t mandate sitters to attend a face-to-face interview without payment.

We have babysitters who have a wealth of experience in nurturing newborns and twins.

Please give us a call to discuss your embarrassments about the current babysitter or just request a new babysitter. More importantly, every babysitter we have is highly regarded. Otherwise, they will not be part of MyKiddy.

It should be carefully noted that MyKiddy Sitter does not employ sitters, More fundamentally, we only serve as a veritable platform to get relevant babysitters. Once a babysitter indicates her intention to work with us, she is subjected to our uniquely rigorous and standard selection process and only the best scale through.

Unfortunately no, you can make only one booking at the time of your reservation.If you need more than one please contact us, and we will create all other bookings for you.

Yes, it is possible. This is also applicable to those that make a booking barely a few hours before the starting time of the service. For bookings less than 4 hours before the starting time please contact us directly on 020 3289 8105.

Yes, we offer babysitting services at some of the leading hotels in London. Hence, parents seek childcare at London’s hotels. In a related development, a concierge looking to get a babysitter for your guests should call us directly on 020 3289 8105

Against the backdrop that plans may go awry, we offer total refunds for cancelations carried out from the specific time of the booking until 24 hours the sitter is expected to arrive. It should be noted that no full refunds will be made for cancelations made less than 24 hours of the sitter’s arrival, or if you booked less than 24 hours in advance, so you will be charged 50% of the full amount.

Bookings could be made as early as a month in advance to barely six hours before the time a babysitter is needed. You can make a booking 24/7 through our online booking form here