Terms & Conditions
Please read the following Terms & Conditions carefully before agreeing to the use of our services. The Terms and Conditions listed below are a legal agreement binding the contracting client and the Agency “MyKiddy Sitter”.
1.1. The “Agency” (MyKiddy Sitter) is an introductory agency and not an employment agency; therefore, the client employs the candidate.
1.2. The completion of Mykiddy’s website “Book Now” form and sending a written confirmation via email to confirm your booking is instant acceptance of our Terms and Conditions.
1.3. The word “Client” refers to any person/family using MyKiddy Sitter.
1.4. The word “babysitter” refers to any person that MyKiddy Sitter introduces to the client.
1.5. The Terms & Conditions explained here are the terms every client and babysitter who intends to use MyKiddy Sitter must adhere to. Booking a babysitter with MyKiddy Services means you agree to abide by all our Terms & Conditions. Refusal to agree or abide by our terms and conditions shows a lack of interest in our services. Such clients must refrain from using MyKiddy Sitter.
1.6. We have the exclusive right to review and modify these conditions occasionally to indicate any variation in market conditions influencing our business, changes in technology, variation in payment methods, changes in relevant laws and regulatory requirements, and changes in our system’s capabilities.
2.1. All bookings can be made online at www.mykiddysitter.co.uk.
When making a booking, the following should be provided:
- Your full name
- Your telephone
- Your email address
- Your full address
- Details of the date a babysitter is required.
- Approximate start and finish times ( at least 3 hours ).
- Little details about the child or children, which will include age and other necessary information, pets, and babysitter note information.
2.2. After your booking has been confirmed, the Agency will provide you with the details of your allocated babysitter.
The Agency will employ every means possible to allocate you your preferred babysitter.
2.3. A quick notice should be made available to the Agency during booking in order to allow us to accommodate all your needs and preferences. The Agency will do its best to organise a Babysitter for you on short notice but you must agree and acknowledge that the Agency has no obligation or liability to you if it cannot allocate you a Babysitter for any reason.
2.4. MyKiddy Sitter does not provide an option for Babysitters to be interviewed by Parents. A Babysitter may be reached by phone by the Parent once a Babysitter has been allocated to your bookings. There must be another paid booking on the site if there is the need for a Parent to meet the Babysitter prior to a booking.
3.1. All payments should be made in British Pound (GBP)
3.2. Agency’s fee will be paid by clients through the MyKiddy’s Sitter website using an authorised method of payment.
Stripe – online secure processing will be used to process the booking fees.
3.3. If for any reason, the Babysitter is required to stay past the allotted time, Parents must pay a pro-rated amount of the booking in 15-minute increments (to be rounded up to 15 minutes). For clear understanding, you will be charged for 15 minutes if the babysitter stays an extra 5 minutes and if the Babysitter stays an extra 40 minutes, you will be charged for 45 minutes. No extra agency fee is charged for late hours.
3.4. All the appropriate Childcare fees must be paid directly to the Babysitter by the client at the conclusion of the Childcare Services in cash. Babysitter fee per hour with a minimum of 3-hour bookings.
3.5. If you made a booking for example of 4 hours, we would charge you for a minimum of 4 hours at the end of the booking, even if the sitter is dismissed earlier. This is because the sitter would have blocked off the time and made arrangements to sit for you for 4 hours.
4. Refund and Cancellation Policy
4.1. If cancellation of a Babysitter booking is made more than 24 hours of the start time, no charge will be made on such cancellation, and pre-payment will be eligible for a refund.
4.2. Cancellation of a Babysitter booking made less than 24 hours of the start time, will not be eligible for a full refund. We do have a cancellation fee of 50% of the total amount.
4.3. The inability of the Agency to find a Babysitter for a particular Booking signifies no payment will be taken.
4.4. In the event that the allotted Babysitter cancels a reserved Booking, MyKiddy Sitter will use every available resource to find a substitute babysitter as soon as possible.
5.1. MyKiddy Sitter takes its time to authenticate every detail provided by our babysitters to guarantee that all the information provided is correct. We conduct a detailed thorough check, interviews, and ensure the babysitters possess of procuring current first aid, police check, and working experience.
6.1. Transportation to the client’s residence is arranged by the Babysitters themselves. Parents are not in any way responsible for the transportation of Babysitters. However, a babysitter’s taxi or transportation can be paid by the Parent to the Babysitter directly after reaching an agreement with the babysitter. MyKiddy Sitter will not be held responsible for any liability to the parents, Babysitters, or any other third party involved with transportation. If a booking extends past 11:30pm the parent agrees to pay a taxi back home to ensure the babysitter’s save return. As most of the agencies, we keep asking for a safe trip back home for our babysitters. We will do our best to provide the nearest babysitter for your booking
7. Our responsibilities
7.1. The sole responsibility of MyKiddy Sitter’s is to introduce Babysitters who have demonstrated satisfactory childcare experience and provision in the past based on the client’s agreement
7.2. MyKiddy Sitter will not be held responsible for any loss or damage suffered as a result of any Babysitters inability to keep up an appointment as at when due. We will only be responsible for errors that come from confirmation of the Babysitters availability at the stipulated time and date.
7.3. MyKiddy Sitter will not be held responsible for any liability, loss, or damage irrespective of whatever might have caused it. The client indemnifies MyKiddy Sitter against all actions, losses, and damage.
8. Your responsibilities
8.1. Under no circumstances will the client disclose any correspondence, communication either verbally, written, or via email to any third party. All details provided will be kept confidential by the clients.
8.2. All babysitting bookings must be done directly between the Client and Agency (MyKiddy Sitter).
8.3. Babysitter/childcare providers can not be booked directly by the client. Ignoring this obligation means the babysitter/childcare provider is legally obliged to inform the agency and the relevant fees will be charged to the client.
8.4. The client agrees to a minimum 3-hour booking payable to the babysitter.
8.5. You agree and acknowledge:
8.5.1. that the agency does not employ babysitters booked by you and is only an introduction and booking agency
8.5.2. that every policies and procedure provided by the Agency in the selection and screening of its babysitters have been read carefully and is understood fully.
8.5.3. that you will provide instruction and direction for your booked babysitter to deal with any emergency or illness and any house rules applicable during the appointment of the babysitter and that you will be responsible for all direction, supervision, payment, and control of
9. Our babysitters
9.1. All intending Babysitters must be above 21 years and must be legally able to work in the United Kingdom in order to register with MyKiddy Sitter. It is compulsory for Babysitters to provide all personal details that include proof of identity, experiance, DBS and a copy of a First Aid certificate. The Babysitter will be listed as an “Approved “Carer on the website once the Babysitter’s detail has been authenticated by MyKiddy Sitter.
10.1. MyKiddy Sitter will not in any way be held responsible for any liability whatsoever for the misrepresentation, loss, damage, injury, death delay, claims or expense of any description arising out of an introduction made by us
10.2. We will not be held responsible for any loss as a result of a circulated denial-of-service attack, viruses, or other technological damaging material that may infect your computer kit, programmed software, data, or other trademarked material from the use of our website in the download of materials uploaded on it or any affiliated website.
10.3. Nothing in these Terms and Conditions shall disregard or restrain responsibility for death or individual injury caused by carelessness. No omission can be made under the law of the United Kingdom.
11. Law and Jurisdiction
11.1.. These terms and conditions shall be governed by and construed in accordance with the law of England and Wales and the parties hereby submit to the exclusive jurisdiction of the English courts.