Frequently Asked Questions
General about our agency
How can MyKiddy Sitter be contacted?
For direct message or interaction with MyKiddy do visit our contact us page.
Is there need for registration to access this website?
To make a booking direct through MyKiddy’s website the parents do not need to register. We just have 4 simple steps to complete our online booking form.
What is the cost of service?
What is the mode of operation?
What sort of childcare services does MyKiddy Sitter offer?
MyKiddy establishment focuses on different variants of babysitting and childcare services. These services include but not limited to providing permanent, temporal, spontaneous, auxiliary, and receptive nannies to parents residing in the London environ. For more information about babysitting niche or nanny placement services, please check here.
What is the next measure if unhappy with the service?
Is there security of my details with you?
All about our babysitters
How can my babysitter be contacted?
How are babysitters selected?
Background checks – every sitter has a verified working with children check, a
a government-issued background check which includes national criminal record checks (CRB/DBS).
Experience – all of our babysitters have at least 2 years of professional childcare
experience, reference checked and persona and face-to-face Interviewing.
Pediatric First Aid – every sitter has First Aid qualifications to meet national childcare standards, so rest assured that they’ll know what to do in an emergency.
Will babysitters cater for their transportation?
Yes, they do. Babysitters arrange for their cost of transportation with no recourse to you. At times, there may be the need for compensation for their transportation, and in such cases, you will be duly informed before the confirmation of your booking. If a booking extends past midnight we kindly ask that the parent pays for a taxi home for the babysitter.
What if babysitter fails to show up on time?
We remain committed to ensuring that babysitter shows up timely. In case babysitters fail to show up on time owing to one reason or the other, please do contact your babysitter first or do not hesitate to notify us (the agency) quickly. We promise to address it and make the necessary adjustments.
Can the period of babysitter be extended if am late?
This is exclusive to bookings in progress. If you are running out of an agreed time, kindly inform the babysitter as early as possible with the aim of slogging out the issue. Babysitter fees are calculated that parents must pay a pro-rata basis per 15-minute increment. For example – if you pay £20 per hour to your babysitter, for the time of 15 minutes you will have to pay an additional 3.50 GBP after the agreed time of your booking. Please note that you will be charged the final charge after the service is completed.
What takes place in a period of emergency?
For the sake of clarity and public importance, it should be reaffirmed that our babysitters have childcare experience and mature ways of handling emergency situations. In a similar vein, they have your contact details and will duly inform you when in case of an emergency
Can babysitters be booked directly by contacting them?
Not at all. It may be impossible to book a babysitter by requesting directly. It would be a violation of our Terms and Conditions. A babysitter can only be booked through MyKiddy’s online booking form, by email, or by phone.
Is there a possibility of meeting the babysitter before booking?
Parents have the opportunity of meeting the sitter beforehand. It is in this light that they have been given the privilege to call or chat with the sitter in advance of booking. Against the backdrop that sitters incur real costs, for instance, travel expenses, we don’t mandate sitters to attend a face-to-face interview without payment.
Are there babysitters with specialization in newborns and twins?
We have babysitters who have a wealth of experience in nurturing newborns and twins.
What will be done if I don't like my babysitter?
Please give us a call to discuss your embarrassments about the current babysitter or just request a new babysitter. More importantly, every babysitter we have is highly regarded. Otherwise, they will not be part of MyKiddy.
Who employs babysitters?
It should be carefully noted that MyKiddy Sitter does not employ sitters, More fundamentally, we only serve as a veritable platform to get relevant babysitters. Once a babysitter indicates her intention to work with us, she is subjected to our uniquely rigorous and standard selection process and only the best scale through.
Booking and Payment
Are multiple bookings at once possible?
Unfortunately no, you can make only one booking at the time of your reservation.If you need more than one please contact us, and we will create all other bookings for you.
Is it possible to book at a few hours’ notice?
Yes, it is possible. This is also applicable to those that make a booking barely a few hours before the starting time of the service. For bookings less than 4 hours before the starting time please contact us directly on 020 3289 8105.
Do you offer babysitting services at hotels?
Yes, we offer babysitting services at some of the leading hotels in London. Hence, parents seek childcare at London’s hotels. In a related development, a concierge looking to get a babysitter for your guests should call us directly on 020 3289 8105
What surrounds the cancelation policy?
Against the backdrop that plans may go awry, we offer total refunds for cancelations carried out from the specific time of the booking until 24 hours the sitter is expected to arrive. It should be noted that no full refunds will be made for cancelations made less than 24 hours of the sitter’s arrival, or if you booked less than 24 hours in advance, so you will be charged 50% of the full amount.
How can I change or extend my hours of booking?
Can I specify the babysitter I want?
What is the duration of time expected to book ahead?
Bookings could be made as early as a month in advance to barely six hours before the time a babysitter is needed. You can make a booking 24/7 through our online booking form here